Frequently Ask Questions

You can do this one of two ways. You can turn on the data logging via the Utility Menu on the unit itself. You can access the Utility Menu by holding down the plus button while powering on your detector. Set the date and time first, then turn on the recording feature. You can also turn on the data logging with the Observer USB Software by syncing the time and date of your computer and turning on the data logging via the Cal Panel.

We recommend yearly calibrations, although our instruments hold a stable calibration and rarely need adjusting.

Clean the contacts on the Charger with a can of air or alcohol. Dust in the contacts can cause the dosimeter to discharge.

United States: 1) Right Click the Observer USB icon in the system tray.

2) Click Exit Observer USB

3) Restart your computer

4) Once the computer has rebooted, plug your unit back into the computer.

5) If the software window still does not launch, power cycle the M200 while it is plugged into the computer.

International: Windows 7: 1) Click Start > Control Panel on your PC

2) Click on Clock, Language, and Region

3) Under Region and Language, click Change the date, time, or number format

4) In the Region and language window, select English (United States) from the Format drop down menu.

5) Click Additional Settings to open the Customize Format window.

6) Make sure that the Decimal Separator is a period and the List Separator is a comma

7) Click Apply and close the Customize Format Window.

8) Click Apply and close the Region and language window.

9) Restart your computer.

10) Restart your unit and plug it back in via the provided USB cable. Restart your unit and plug it back in via the provided USB cable. If you are still experiencing issues retrieving your data, please try the steps under United States (above).

If that does not resolve the issue, please contact us.

Windows 10: 1) Click Start > Control Panel on your PC

2) Click on Time and Language

3) Click Additional date, time, & regional settings to open the Clock, Language, and Region window.

4) Under Region, click Change date, time or number formats to open the Region window

5) Select English (United States) from the Format drop down menu.

6) Click Additional Settings to open the Customize Format window.

7) Make sure that the Decimal Separator is a period and the List Separator is a comma

8) Click Apply and close the Customize Format Window

9) Click Apply and close the Region and language window.

10) Restart your computer Restart your unit and plug it back in via the provided USB cable. If you are still experiencing issues retrieving your data, please try the steps under United States (above).

If that does not resolve the issue, please contact us.