When I connect my detector to the computer with the included USB cable and use the Observer USB Software to download the data, I see the column headers, but there is no data. Is there a possible solution?

United States:

1) Right Click the Observer USB icon in the system tray.
2) Click Exit Observer USB
3) Restart your computer
4) Once the computer has rebooted, plug your unit back into the computer.
5) If the software window still does not launch, power cycle the M200 while it is plugged into the computer.
International:

Windows 7:

1) Click Start > Control Panel on your PC
2) Click on Clock, Language, and Region
3) Under Region and Language, click Change the date, time, or number format
4) In the Region and language window, select English (United States) from the Format drop down menu.
5) Click Additional Settings to open the Customize Format window.
6) Make sure that the Decimal Separator is a period and the List Separator is a comma
7) Click Apply and close the Customize Format Window.
8) Click Apply and close the Region and language window.
9) Restart your computer.
10) Restart your unit and plug it back in via the provided USB cable.

Restart your unit and plug it back in via the provided USB cable. If you are still experiencing issues retrieving your data, please try the steps under United States (above). If that does not resolve the issue, please contact us.

Windows 10:

1) Click Start > Control Panel on your PC
2) Click on Time and Language
3) Click Additional date, time, & regional settings to open the Clock, Language, and Region window.
4) Under Region, click Change date, time or number formats to open the Region window
5) Select English (United States) from the Format drop down menu.
6) Click Additional Settings to open the Customize Format window.
7) Make sure that the Decimal Separator is a period and the List Separator is a comma
8) Click Apply and close the Customize Format Window
9) Click Apply and close the Region and language window.
10) Restart your computer

Restart your unit and plug it back in via the provided USB cable. If you are still experiencing issues retrieving your data, please try the steps under United States (above). If that does not resolve the issue, please contact us.

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